藍夢島巴圖卡朗水療度假村 (Batu Karang Lembongan Resort & Spa)

The hotel boasts an exceptional location on a hillside with elevated views of the beach and is surrounded by restaurants. The rooms are perfect, very well-maintained, with impeccable showers and bathtubs. The staff's service is outstanding, and the à la carte breakfast is probably one of the best I've ever had in a hotel. While higher-floor rooms require climbing an uncomfortable slope, they provide carts for convenience. I would definitely recommend staying here.

吃飯很貴，而且黑燈瞎火的，衞生的話，很一般，有蟲子，不過可以接受，最不能接受的是退房時間是早上10點，對的你沒看錯，而且酒店人員會一直催促你，基本上沒什麼體驗感，謹慎選擇，不過吃早飯的地方蠻漂亮的，早餐可以點兩份，可以一次性點完。

Terrible experience. My request was completely ignored, the toilet was filthy upon arrival, the bedsheet had yellow stains, and the telephone was dirty. Service was below average. Not worth the price at all. The only good points: great view from the room, the facilities were almost complete. — I booked this resort to celebrate my friend’s birthday and was extremely disappointed. It was a headache from the moment we arrived. This was supposed to be a relaxing and special day for me too, but it ended up leaving me with nothing but frustration and disappointment. I had clearly requested a birthday setup during the booking process (bed, maybe bathtub, even mentioned I’d be happy to pay extra), followed up with a message (which was read but ignored), and even sent an email and still no reply until after check-in. I assumed they had passed it on to housekeeping thought it was a simple request. Turns out, nothing was done. At check-in, they acted like it was my fault for not receiving confirmation? How would I confirm anything if no one replied? After going back and forth, they finally admitted it was their mistake. But it shouldn’t take that much effort just to be heard. In the end, they only managed to provide a complimentary birthday cake, which was a nice gesture. Because the birthday request was missed, the flower bath setup couldn’t be done before check-in. They offered it in the evening instead, which already killed the surprise. I asked for 6pm. But the staff completely ruined the surprise. Before we got to the room, the male receptionist discreetly handed me a receipt with the flower bath charge. But a few seconds later, a female receptionist handed the same receipt right in front of my friend, she read and questioned it. Surprise gone. That’s just careless and unprofessional. The female receptionist honestly needs a lot more training, not just for that mistake, but overall. She barely smiled, seemed unsure of her role, and didn’t leave a good impression. Another issue, the toilet was disgusting, literally had poop stains when we arrived. I immediately called and asked for it to be cleaned and for the hand wash to be refilled (it was empty from the start). When we returned later, the soap was filled, but the toilet hadn’t been touched! It was still exactly the same! I called again, and we went out for hours. Came back late, and it was still dirty… only partially cleaned. Honestly, that’s just unacceptable for any hotel, let alone one at this price. To make things worse, bath water was already half gone when we returned. And when I saw the flower bath, I was speechless…it looked like a messy pile of petals thrown for a funeral, with no shape, no effort, no romance. They initially wanted to charge me Rp580,000 for that, which was ridiculous. But after I complained during checkout, they waived the charge. But overall? This resort completely failed to deliver the experience we expected. It ruined what was supposed to be a special and relaxing celebration. I hope they take this seriously and make real improvements. Such a shame, the place itself is lovely.

Very expensive hotel. Not worth the price you pay. Main Pool closes at....4pm ! ,: reason: they must set up tables for dinner, very strange..You can feel how owner is looking to make money without caring about his guest's needs ! The other 2 pools( far,up the hill) close at 6pm ! Also strange when guests are spending holidays...Check in, never before 1 om ...and check out at 10 am , also very strange when breakfast finishes at 10.30 ! I would never recommend this hotel for its prices ! Even his deck restaurant is selling sunset without sunset at all !!

We had the most amazing stay at Batu Karang and did not want to leave. The staff were very friendly and the hotel was stunning. In the best location! We had the best breakfast and loved how most of the fresh produce is grown in their own garden.

Beautiful Resort. One bedroom villa has amazing views. We loved the bath outside. Staff were amazing! Only downfall was the smell of sewage to the right of the infinity pool on the top floor. It was unbearable at times and we couldn’t use the pool.

Отель поразил , террасой с видом на море . Очень в е понравилось , ресторан при отеле ваще всех похвал , однозначно рекомендую .

Honest review. I wasn't impressed by the room. The bathroom was incredible but the room quite average. Maybe I expected too much! So that's why I've still given a great rating. The whole team had great attitude and service. Only downside was that the luggage took a long time to be brought to the waiting boat driver so I would say be more prepared than I was!

房間舒適，步行可到達兩個海灘，其中一個就是碼頭。海和沙都很贊，來這邊的基本都是老外。服務人員雖然客氣但不夠真誠，失去了當地人的淳樸。需要注意的是酒店的pos機衹能tap刷卡，不能像國內那樣刷。導致最後我們spa後趕時間去碼頭，酒店刷不出spa費用，不惜冒著我們趕不上船的風險，追著我們要錢。還挑三揀四，人民幣不行，非要我箱子裡的美金…勢力的嘴臉在最後完全暴露了！最後我們是開船前最後一刻上船的！狼狽的我鞋都壞了！下了碼頭後光腳走。給服務差評！spa也一般，做完就催著起來趕快走。所有細節都暴露了服務的不真誠！設施贊，環境贊。

We had a wonderful stay here at Batu Kerang. Only thing is say is the rooms and general areas could be updated a little. Perfect spot, great staff, lovely views and privacy.